In the order of most-to-least common, sign-in problems fall into four buckets: a typo in the email, the wrong password, an account that was started but never quite finished, or a browser that's getting in its own way.
We'll walk through them in that order so you can stop as soon as one fits.
First, check the obvious
Before any troubleshooting, give the basics one calm second of attention. About half of all "I can't sign in" reports turn out to be one of these:
Caps Lock. Passwords are case-sensitive.
Trailing space on the email. If you copy-pasted your email from somewhere, you may have grabbed a sneaky space at the end.
The wrong email entirely. People often have a personal Gmail, a work address, and an iCloud address. Sign-in only works with the exact address the account was created under.
You're on the wrong page. Confirm the URL in the address bar actually points to Gold Silver Ledger and not, say, a phishing lookalike. We are the only place your Gold Silver Ledger password works.
If none of the above explains it, move on.
Is it the email or the password?
The sign-in form deliberately doesn't tell you which one is wrong when a login fails — that's the standard security pattern, and it's the same on most apps you use. So you have to narrow it down yourself. The cleanest way is to use the password reset flow as a diagnostic:
On the sign-in page, click Forgot password?
Enter the email you've been trying to sign in with.
Submit the form.
Now wait a minute or two and check your inbox.
If a password reset email arrives, the email is right and your password was the problem. Click the link, set a new password, and you're in. The full walkthrough is in Resetting a forgotten password.
If no email arrives — and you've checked your spam, promotions, and any other folders your provider might be hiding it in — the email itself is the issue. Either you've typed it wrong, or there's no account under that address yet. Skip to the next section.
"There's no account under that address"
Creating a Gold Silver Ledger account has a few steps in this order: pick a plan, create your login, verify your email, complete checkout, and then sign in.
If you stopped partway through — closed the tab, lost the verification email, got distracted by life — you might think you have an account when really you have an unfinished signup.
Two specific situations to check for:
You never verified your email. After you create a login, we send a verification email. Until you click the link in that email, the account isn't fully activated and sign-in won't work. If the email never reached you, the fix lives in [I'm not receiving the verification email]. If the link has expired, request a new one from the sign-up flow.
You finished verification but bailed at checkout. This is a softer state — your account technically exists, but your free trial was never started, so the app may bounce you back to the plan-selection step before letting you into the dashboard. In that case the path forward is to complete checkout, not to keep retrying sign-in. Starting your 14-day free trial walks through the rest of the flow.
If you've never gone through any of these steps at all, then there genuinely is no account under that address yet, and you need to start at the sign-up page rather than the sign-in page.
When the password reset email arrived but the link won't work
If you got the reset email but clicking the link drops you on an error page, the link has probably expired or already been used once.
Reset links work once and only once. If you clicked it, completed the reset, and then clicked the same link again later, the second click will fail. The fix is to request a fresh reset.
Reset links have a short shelf life — roughly an hour. If you let the email sit unopened for half a day, the link inside will have expired by the time you get to it.
The cure for either is identical: go back to the sign-in page, click Forgot password? again, and request a new link.
The article on [My password reset link expired] covers this in more detail.
When you're sure the email and password are right
If you've reset your password, you're using the new one, and sign-in still fails, you're almost always looking at a browser-side issue rather than an account issue. A short list, in rough order of likelihood:
Try a different browser. This is the fastest diagnostic. If you normally use Chrome, try Firefox or Safari. If sign-in works there, the issue is something specific to your usual browser's state — cookies, an extension, or a cached page — rather than your account.
Try a private / incognito window. Same idea, but without the hassle of installing another browser. Private windows run with no extensions and a fresh cookie jar, which sidesteps most of the usual suspects.
Disable extensions one at a time. Password managers, privacy tools, and ad blockers occasionally interfere with login forms, especially the ones that aggressively block cookies or scripts. If incognito worked, an extension is the likely culprit.
Allow cookies for the site. Sign-in requires the app to set a session cookie in your browser. If you (or a tool you installed) have blocked cookies for Gold Silver Ledger, the login form will appear to "do nothing" — you click sign in, the page reloads, you're still signed out. Allowing cookies for the site fixes this.
Clear cached pages for the site. Occasionally a stale cached copy of the sign-in page can hang around and produce odd behavior. Reloading the page with a hard refresh (Ctrl-Shift-R on Windows or Cmd-Shift-R on Mac) usually settles it.
Check the time on your device. This is a rare one, but if your computer's clock is wildly wrong — say, hours or days off — sign-in tokens can fail validation. Synchronizing the system clock fixes it.
If a different browser or an incognito window does let you sign in, you've found the answer: something in your usual browser's configuration is blocking the login, and the fixes above will narrow it down.
If you're seeing the sign-in page over and over
A very specific symptom worth calling out: you enter your email and password, the page seems to accept it, and then you land right back at the sign-in screen as if nothing happened. No error, no flash, no obvious problem — just an endless loop.
That pattern is almost always a cookie issue. The login itself succeeded, but the browser isn't holding onto the session cookie that proves it, so the next page load looks to the app like a brand new, signed-out visitor.
The fix is one of the cookie-related steps in the previous section: allow cookies for the site, try a different browser, or open a private window.
When nothing in this article works
If you've worked your way through the whole list and you genuinely cannot get back in — wrong-email-and-wrong-account-and-different-browser all ruled out — you're at the point where a human needs to look at the account.
That's covered in [I'm locked out of my account], which has the escalation path and what information to send us so we can dig in quickly.
Where to go next
Resetting a forgotten password: The full step-by-step on the reset flow, if you ended up here because of the password rather than the email.
[I'm not receiving the verification email]: What to try if no email is reaching you at all — spam folders, resends, and a few sending-side specifics.
[My password reset link expired]: The article devoted to the "link doesn't work anymore" case.
[I'm locked out of my account]: The escalation path when nothing on the self-service side has resolved it.
Creating your account: The canonical signup walkthrough, useful if you turn out to be earlier in the funnel than you thought.