When you sign up for Gold Silver Ledger, the next thing the app does is send a verification email to the address you entered. Click the link in that email, and the rest of the sign-up flow (the trial start and the rest of the onboarding) opens up. Until you click it, the account is in a half-built state and sign-in won't work.
So if no email arrives, you're stuck — but only briefly. Verification emails are almost always findable, even when they look like they've vanished.
This article walks through where to look and what to try, in roughly the order most people end up needing.
Wait a minute, then check the spam folder
About nine times out of ten, "the verification email never came" turns out to mean one of two things: it hasn't arrived yet, or it arrived in a folder you weren't watching.
Give it a full minute. Email is fast but not instant. A delay of thirty to sixty seconds is normal, and occasionally a provider holds messages briefly before delivering them. If you submitted the sign-up form ten seconds ago, the most useful thing to do right now is wait a little longer.
Check spam and junk. Filters can be jumpy about any message containing words like "verify," "confirm," or "account." If you find the email there, mark it as "not spam" so future Gold Silver Ledger emails — password resets, billing receipts — don't end up in the same place.
Check the Promotions tab. Gmail and a few other providers split inboxes into tabs, and transactional emails sometimes get sorted into Promotions or Updates by mistake. Look there before assuming it's missing.
Check any catch-all rules. If you have automatic filters set up that move messages out of the inbox (a "newsletters" rule, an archive-everything-from-unknown-senders rule, an inbox-zero tool of any kind), check whatever destination those rules send things to.
If the message turns out to be in one of those folders, click the link inside and you're done. Most of the time you can stop reading here.
Use the Resend button on the verification page
If you've been waiting a few minutes and there's still no sign of the email anywhere, the next step is to ask for a fresh one. After you submit the sign-up form, Gold Silver Ledger shows you a page that says, in effect, "we've sent you a verification email — check your inbox." That page has a Resend button on it.
Click it. A new verification email goes out to the same address you originally entered, with a new link, and the old one becomes a spare.
A few notes worth knowing:
The page tells you when it's been sent. You'll see a confirmation that the resend has gone out so you're not left wondering whether anything happened.
There's a short cooldown. To stop accidental rapid-fire clicking, the button briefly disables itself after each resend before you can use it again. If nothing seems to happen when you click, give it ten or fifteen seconds and try once more.
The previous link still works until the new one is clicked. If the original was running late and finally turns up while you're waiting on the resend, you can use either — whichever you click first will complete the verification.
If a resent email arrives where the first one didn't, that's a strong sign the first message was lost in transit somewhere along the way. Provider-side delivery glitches do happen occasionally, and a fresh send is usually all it takes to clear them.
Make sure the email address is actually right
If two resends in a row produce nothing — not in the inbox, not in spam, not in any tab or folder — the most likely explanation is no longer "the email is being delayed." It's that the email is going to the wrong address.
Common ways this happens:
A typo in the address. gmial.com instead of gmail.com, bradl3y@… instead of bradley@…, an extra space, a missing dot. The sign-up form doesn't know what your real email is, only what you typed.
The wrong account entirely. People who have a personal Gmail, a work address, and an iCloud address sometimes type one but expect the email to arrive at another. Check whichever inbox actually matches the address you submitted.
An alias you don't check. If your real inbox is [email protected] but you signed up with [email protected] (or any other plus-alias or forwarding alias), the email may have gone somewhere you don't routinely look.
If you've already closed the verification page
If you closed the tab and now can't get back to the Resend button, you have two options.
Try to sign in with the email and password you just created. Because the account isn't verified yet, the app will recognise it and redirect you back to the verification page, which has the Resend button on it.
Start the sign-up flow over. If sign-in doesn't behave as described above, going through the sign-up form again with the same email will reach the same verification page. Don't worry about creating a duplicate account; the original unverified account is harmless and will be cleaned up on its own.
Either path puts you back in front of the Resend button.
Still nothing after all of that
If you've checked every folder, run two or three resends, confirmed the email address is correct, whitelisted the sender, and waited a sensible amount of time, the issue is very likely on the sending side and needs a human to look at it.
At that point, the next step is in [I'm locked out of my account — the broader escalation path covers what information to send us so we can investigate and, if necessary, manually verify the account on your behalf.
This is rare. The vast majority of "no email" situations resolve themselves with a check of the spam folder or a single use of the Resend button. But if you've genuinely exhausted the self-service side, you're not stuck — we just need to step in.
Where to go next
Creating your account: The canonical sign-up walkthrough, useful if you want to restart the flow from a clean slate.
I can't sign in: The wider sign-in troubleshooting article, in case the verification email actually did go through and the issue is something else.
Updating your email address: Worth bookmarking for once you're in — if the address you signed up with is hard to reach, you can move the account onto a better one.
[I'm locked out of my account]: The escalation path when every self-service option has been tried.