If you've cancelled your subscription and decided you'd like to come back, the path is the gentle one: sign in to your existing account, pick a plan, and resubscribe.
Everything you had before — transactions, holdings, custom products, settings, dealer entries — is restored the moment your new subscription is active, provided you're inside the data retention window.
This article walks through how, when, and what to expect.
When you can reactivate
The window for "frictionless reactivation" runs from the moment you cancelled through to the end of the data retention window. In practice that means:
If your original paid period hasn't ended yet (you cancelled mid-cycle), reactivating is more of a "never mind" than a true reactivation — your subscription is still technically active for the rest of the paid period, you're just un-scheduling the cancellation.
If you've moved into read-only mode (your paid period has ended but your data is still around), reactivation is the standard flow — pick a plan, complete checkout, and your access is fully restored.
If the retention window has ended, your data has been permanently removed and "reactivation" in the strict sense isn't possible. You'd be making a new account from scratch — same email if you want, but a blank ledger.
The current retention window is being finalised. While it's open, your data is preserved and your sign-in still works.
How to reactivate
Two paths depending on where things stand.
If you scheduled a cancellation but it hasn't taken effect yet
You're still a paying user — the cancellation is queued but you haven't actually lost access. The fix is to un-cancel.
From the left nav, click Settings.
Click the Subscription tab.
Click Manage Billing to open the Stripe billing portal.
Use the Renew or Don't cancel option to undo the scheduled cancellation.
Your subscription carries on as if you'd never clicked Cancel. The banner on the Subscription tab clears, billing resumes on the same schedule as before, and no extra charge is involved.
If your subscription has already ended (you're in read-only mode)
This is the proper reactivation flow.
Open the Gold Silver Ledger sign-in page and sign in with the same email and password you used before. (If you've forgotten your password, see [Resetting a forgotten password].)
From the left nav, click Settings.
Click the Subscription tab.
Pick the plan you want from the upgrade/downgrade cards on the right.
Complete Stripe Checkout — re-enter or confirm your payment method on Stripe's hosted form.
Once Checkout completes, the subscription is active again. Editing is unlocked, live spot prices resume, and the read-only banner disappears.
What gets restored
Everything that was preserved during the read-only window comes back to full life:
All your transactions: Every buy and sell exactly as you recorded them, dates and prices intact.
All your inventory items: Every coin and bar with the same nickname, reference, and date annotations you'd given them.
Your custom products: Bespoke entries you created during your original subscription.
Your portfolios: Same names, same default selection.
Your dealer entries and notes: Exactly where you left them.
Your settings: Display currency, weight unit, and any other preferences.
You don't get another free trial
Worth being upfront about this: reactivating doesn't reset your trial. The 14-day free trial is a one-time perk for new accounts. Coming back as a returning customer means signing up directly to a paid plan.
The rationale is the usual one — the trial is meant for genuine new-user evaluation, not for stretching out free access. If you trial again, you'd be starting on a paid month from day one.
You can pick any plan, monthly or annual, regardless of what you had before. If you cancelled on Premium and want to come back on Pro, that's fine. If you cancelled on monthly and want to come back on annual, also fine. The plan choice is fresh.
What the Stripe side looks like
A small note for the curious: your Stripe customer record persists through a cancellation, so when you resubscribe, the new subscription attaches to the same customer ID. The practical implication is that your new invoices show up in the same Stripe billing portal as your old ones — your billing history is continuous.
See Viewing past invoices and receipts for where it all lives.
If you'd previously updated your card details, the card might still be saved on the Stripe customer record. Stripe will give you the option to use it or enter a new one during Checkout.
If you can't sign in
The reactivation flow assumes you can sign in with your existing email and password. If you've forgotten the password, run a reset — see Resetting a forgotten password for the steps.
The account email is still valid as long as the account still exists.
If you've changed email providers since you cancelled and can no longer receive a password reset at the original address, contact support and we'll help you regain access.
If your data is past the retention window
If the retention window has ended, your data has been permanently removed. Reactivation in the strict sense isn't possible — there's nothing to reactivate.
What you can do is sign up fresh:
Visit the pricing page and pick a plan.
Create a new account — you can use the same email as before; it's free again at this point.
Start a new 14-day trial and rebuild your ledger from scratch (or via Bulk CSV Upload on Premium if you've kept your records elsewhere).
It's the same experience as someone signing up for the first time.
Where to go next
Cancelling your subscription: The article that explains how you got into a cancelled state to begin with.
What happens to your data after you cancel: The read-only mode and retention window from the perspective of someone still cancelled.
The three plans compared: Starter, Pro, Premium: If you want to pick a different plan this time around.
Resetting a forgotten password: For the "I can't sign in" path.
Viewing past invoices and receipts: Where your old invoices sit alongside any new ones after reactivation.