If Gold Silver Ledger isn't right for you and you want to close out your account entirely, you can do that yourself from Settings. We're sorry to see you go, but we'd rather you leave cleanly than feel stuck.
A few things to know before you click. Deleting your account is final once the retention window passes, so it's worth understanding what happens in order — what to cancel first, what gets removed, and the grace period in between during which you can still come back.
Step 1: Cancel your subscription first
If you're on a paid plan, cancel your subscription before you delete your account. Account deletion does not automatically cancel your Stripe subscription, and a deleted account with an active subscription will keep being billed until the subscription itself is ended.
Cancellation is a separate flow:
Go to Settings → Subscription.
Click through to the Stripe billing portal.
Cancel your subscription there.
See Cancelling your subscription for the full walkthrough. Once that's done, come back and finish the deletion.
If you're still on the 14-day free trial and have never been charged, you can skip this step — there's nothing to cancel.
Step 2: Where to find the delete option
The deletion control lives at the bottom of the Profile tab of your Settings page, in a card clearly marked as the account-deletion area.
From the left nav, click Settings.
Stay on the Profile tab (where you arrived by default).
Scroll to the bottom of the page.
Find the Delete account card and click the button inside.
You'll be asked to confirm — the click itself isn't the final step. The confirmation prompt exists specifically so an idle accidental click doesn't take you straight to deletion.
Step 3: What gets removed
When you confirm, the following are removed from the live app:
Your sign-in identity — the email and password you use to log in.
All your transactions — every purchase and sale you've recorded.
All your inventory items — every individual coin and bar tied to your account.
All your portfolios — including the default one created when you signed up.
Any custom products you created.
Your profile preferences — display currency, weight unit, and any personal dealers you saved.
You'll be signed out immediately, and the email address on the account is released. Once that's done, you can't sign in anymore — the email/password combination no longer works.
The retention window: you can come back
This is the part most people want to know about. After you confirm deletion, your data isn't immediately scrubbed from our systems. We keep a copy in a retention window for a short period so that, if you change your mind, we can bring you back without making you re-enter every transaction.
If you decide during that window that you want to come back:
Contact us at our support email and let us know the email address the account was under.
We can restore your data and reactivate the sign-in.
Everything is back where you left it — transactions, holdings, portfolios, settings.
You don't need to do anything during the retention window to "hold" your data — it's the default. Doing nothing means the deletion proceeds on schedule.
We deliberately don't surface this retention window as a self-service "undo" button in the app, because then it isn't really a deletion. It's a soft pause with a contact-support escape hatch.
After the retention window
Once the retention window ends, your data is removed permanently from our systems. From that point onwards:
The deletion can't be undone.
We don't have a copy to restore.
The email address is free to be used to create a brand-new account from scratch — but it would be a brand-new account, with no link back to anything you previously had.
If you signed up again with the same email after the retention window has closed, you'd start with an empty ledger and the default Starter trial, the same as anyone else opening an account for the first time.
What we never delete (because we can't, or shouldn't)
A small list of things that fall outside our reach:
Past invoices and receipts issued by Stripe stay with Stripe. They live in your Stripe billing portal and your email inbox. Even after your Gold Silver Ledger account is gone, your historical receipts on the Stripe side are unaffected. This is the right outcome for record-keeping — receipts are evidence of payment, not part of your ledger.
Aggregated, anonymous usage metrics — things like total signups in a given month — don't identify any individual and remain in our analytics whether your account exists or not.
Support emails you've sent us are part of our support history. If you'd like those scrubbed as well, mention it in your deletion email and we can handle it manually.
Things to do before you delete
Worth a few minutes:
Export your transactions as a CSV. Even if you don't think you'll need it, future-you may. From the Settings page or Transactions page, run a CSV export and save it somewhere outside Gold Silver Ledger.
Save any annual reports you've generated. They're recreated from your transactions, so once those are gone, regenerating an old report becomes impossible.
Cancel your Stripe subscription if you're on a paid plan — covered in Step 1 above, but worth mentioning twice because it's the most expensive mistake to forget.
Where to go next
[Cancelling your subscription]: The step you should complete before deleting an account on a paid plan.
Exporting your transactions as CSV: How to save a copy of your records before the lights go out.
Exporting your holdings as CSV: A snapshot of your current inventory in one file.
[Reactivating a cancelled subscription]: If you decide to come back during the retention window and want to pick up where you left off.